FAQs

Q. How secure are my data and card details?

The Pyjama Factory is committed to providing you with a positive online shopping experience and to protecting your privacy and security, using our dedicated server; shared only by the companies of the Managing Director.  

The Pyjama Factory does not have access to or store your debit/credit card details. The Pyjama Factory only retains the information provided by you as is necessary to enable us to process your orders, including name, address and contact details. The Pyjama Factory does not disclose, share or sell this information with others.

Q. I can't remember my password!

Do not worry - you can simply request a reminder at any time by clicking on the 'Account Button' (next to the Search bar) - there you can click on the link 'Forgot Your Password?' where you can enter your email and be sent a new password.

Q: How can I pay?

The Pyjama Factory accepts payment by all major debit and credit cards as well as AMEX and Apple Pay.  For all online payments you will be re-directed to our secure payment provider supplied by Shopify to make your payment by card. We do not have access to your credit/debit card details. If you do not have an account with us, you are given the option to create one at checkout.  We must receive payment before we dispatch your goods. 

Q: Where do you ship to?

We ship worldwide.  From mainland & offshore United Kingdom - including Northern Ireland, Scottish Highlands, Scottish Islands, Isle of Man, Isles Of Scilly and Channel Islands - and just about to every European and International destination in the world.

Q: How much is shipping?

Please see our 'Delivery Information' page. You can always view the postage cost of your goods at anytime in your basket before checkout and before payment is taken.  

Q: When will I receive my goods?

We endeavour to dispatch your order within 1 to 2 (working) days of receipt of your payment and online order, but usually much sooner, and within 30 days or we will advise you of any delays.  During busy periods, especially Christmas time, dispatch can be slightly delayed, however we always endeavour to dispatch within 1 to 5 (working) days and for orders to arrive pre-Christmas or we will contact you.  You will receive an email notification from us on the day of dispatch, confirming your order is on its way to you.

Q: How can I contact you?

You can email us through our 'Contact  Us' page link - or email us direct at: sales@thepyjamafactory.com

You can telephone or fax us on: +44 (0)151-647 0085

Our hours of business are: Monday to Friday: 9.00am to 3.00pm  (09:00 - 15.00)

You can write to us at:

The Pyjama Factory
Unit 14, Argyle Street Industrial Estate
Appin Rd
Birkenhead 
Merseyside
CH41 9HH

Q: Can I cancel/return an item/order?

Yes - please refer to our Returns Policy

Q: If an item is not in stock, can I reserve it on back-order?

With your best interest in mind, we do not accept payment for back-orders; as we do not wish to take payment from you for items that are not available in stock, or that we cannot guarantee to supply, other than when there is a genuine stock variation.  You are very welcome to contact us by email and we will gladly contact you with the anticipated arrival date of any product.

Q: Can I amend or add to an order already placed?

Please contact us and we will endeavor to change your order if possible before dispatch, subject to the collection times of our shipping services. 

Q: I need more than the quantity you have available in stock!

Please contact our customer service who will be happy to check when our next delivery of that product is due to arrive, or we will gladly order the product for you, subject to availability.

Q: Do you accept trade/wholesale orders?

Sorry but we are not a wholesaler.  As a dedicated internet company our prices are extremely competitive, and therefore we are not able to offer discounts or bulk price breaks.